APPLICATION SUPPORT ENGINEER – VALENCIA

Descripció:

Our client is a professional services organization focused on solving business problems caused by the proliferation and diversification of data in large enterprises.

Essential Duties & Responsibilities

Performs tier II support for Managed Services customers- quickly discerns and prioritizes all incoming requests and tickets.
Provides technical assistance and problem resolution for customers requesting assistance on application or system related issues or questions.
Demonstrates a commitment to increasing customer satisfaction. Delivers friendly, courteous service to clients.
Responsible for following up on all open and/or overdue tickets assuring a resolution in a timely manner.
Maintains information within a knowledge-based computer system. Includes data entry of commonly reported problems, questions, and known resolutions and troubleshooting steps.
Provides on-call support during off hours and weekends
Gathers and qualifies functional and technical requirements. Vets design, development and unit testing results with clients for validation.
Collaborates with test leads to document, plan and execute solution testing.

General Skills & Aptitudes

Strong verbal and written communication skills
Strong organization, self-direction, and discipline
Critical thinking skills and a strong analytical mindset.
Experience and technical configuration skills with Master Data Management (MDM) and/or Product Information Management (PIM) principles, data and technologies. Including but not limited to: Informatica MDM & PIM, Stibo, Riversand and Oracle.
Experience with digital media assets for retail products or consumer packaged goods, such as product marketing images, videos and content.
Experience and skills with relational databases and SQL, especially Oracle and MS SQL Server. Must have the ability to analyze database structures, data and troubleshoot errors/issues and performance.
Exposure to e-commerce solutions a plus (Demandware, Hybris, Magento)
Experience in data modeling with high level understanding of data integration, both real-time and batch.
Understanding of data quality and governance solutions. Technical experience a plus.
Experience with the Java programming language
Working knowledge of XML