Help Desk & Support Thecnician
Nom Empresa:
Cátenon
Descripció:
- Provide first level contact and convey resolutions to customer issues
- Properly escalate unresolved queries to the next level of support
- Track, route and redirect problems to correct resources
- Update customer data and produce activity reports
- Walk customers through problem solving process
- Follow up with customers, provide feedback and see problems through to resolution
- Utilize excellent customer service skills and exceed customers’ expectations
- Ensure proper recording, documentation and closure
- Recommended procedure modifications or improvements
- Preserve and grow your knowledge of help desk procedures, products and services
Ubicació:
Barcelona
Titulació requerida:
Enginyeria Tècnica o Grau en Informàtica
Perfil requerit:
- Experience on Windows and Mac Environments
- Basic knowledge on Network LAN and WLAN technologies
- Experience with ticketing and tracking tools and systems
- ITIL processes Knowledge
- Strong Documentation Skills
Dedicació:
Temps complert
Rang Salarial:
18.00€ bruts anuals
25.00€ bruts anuals
Número places disponibles:
1
Durada contracte:
Indefinido
Els interessats/des poden enviar el currículum a:
Telefon de contacte:
647133044
